Return & Refund Policy

At Zolarex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all accessories, manuals, and tags (if applicable).

• Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Opened or used beauty and personal care products.

• Opened supplements or consumable products.

• Gift cards.

• Downloadable digital products.

• Clearance or final sale items.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at alieurox@gmail.com. Include your order number and clear photos of the item and packaging so we can assist you promptly.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. The exact timing depends on your payment provider or financial institution.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has entered processing, it can no longer be canceled.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: alieurox@gmail.com

Thank you for shopping with Zolarex.