FAQ (Frequently Asked Questions)
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to customers in the United States and the United Kingdom.
2. How long does order processing take?
Orders are processed within 1–3 business days after payment has been successfully received.
3. How long does shipping take?
Most orders arrive within 2–5 business days after dispatch.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).
5. Can I cancel my order?
Orders can only be canceled before they have entered processing. Once an order has been processed or shipped, cancellation is no longer possible.
6. What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout.
7. Do you offer returns?
Yes. We accept returns within 14 days of delivery, provided the item meets our return eligibility requirements.
8. Who pays for return shipping?
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
9. When will I receive my refund?
Approved refunds are issued within 5–10 business days after we receive and inspect the returned item.
10. Are your products new?
Yes. All products sold by Zolarex are brand new unless otherwise stated on the product page.
11. Do your products include a manufacturer warranty?
Unless specifically mentioned on the product page, products are not sold with a manufacturer warranty.
12. What currency do you use?
All prices on our website are displayed in USD (United States Dollar).
13. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can assist you promptly.
14. Can I change my shipping address?
If your order has not yet been processed, contact us immediately. We will do our best to update your shipping information.
15. How can I contact customer support?
Email us anytime at:
We aim to respond within 24–48 business hours.
